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Whether you need to contact support, get help with installation, or find answers to common questions, you can start right here.
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Our Services & What We Offer
High-speed fiber internet for residential and business customers, with plans up to 1 Gig and unlimited data.- Managed Wi-Fi via Wi-Fi Pro — including parental and device controls, network security, and easy home network management.
- Reliable voice (phone) service over fiber, with unlimited calling and a full suite of calling features.
- Local, responsive customer support from our team.
Frequently asked questions?
About RIVR Tech
What is RIVR Tech and how is it different from Lumbee River EMC?
RIVR Tech is the broadband and voice division of Lumbee River EMC. While the electric cooperative serves its member-owners for electricity, RIVR Tech operates as a separate entity to provide fiber internet, Wi-Fi, and phone services. You get the same local team, but with a dedicated service for broadband and voice.
What services do you provide?
We offer residential and business internet plans (up to 1 Gig), Managed Wi-Fi (Wi-Fi Pro), and residential voice service.
Service Availability & Fiber Network
Why isn’t fiber available at my address yet?
Our network was built initially to serve underserved and rural areas. We continue to expand fiber coverage over time. If your address is not yet covered, you can check availability on our site or sign up to be notified when service becomes available.
How can I check availability?
Use our “Check Availability” tool or call us at (910) 843-4131 to see if service is available at your address.
Internet Service Questions
What internet speeds are available and how do I pick the right one?
We offer multiple plans designed for different needs — from smaller households to heavy internet users. For example, 250 Mbps works well for basic browsing, streaming, or light use. For larger households, multiple users, heavy streaming, remote work or gaming, higher speeds (500 Mbps, 1 Gig, etc.) may be more appropriate.
Are there data caps or usage limits?
No. All of our fiber internet plans come with unlimited data. There are no data caps or overage fees.
What are symmetrical speeds and why does that matter?
Symmetrical speeds mean upload and download speeds are the same. That’s especially advantageous for video calls, online gaming, cloud backups, uploads — anything requiring high upload bandwidth — giving you more consistent, reliable internet.
How many devices can I connect to my network?
Modern fiber networks can support many devices simultaneously — including computers, phones, smart TVs, and smart home devices. The exact number depends on device usage and your selected plan.
How can I test my internet speed?
You can run a speed test through services like Speedtest.net. To get the most accurate result, connect via Ethernet rather than Wi-Fi, and ensure minimal other usage during the test.
Wi-Fi and Wi-Fi Pro
What is Wi-Fi Pro?
Wi-Fi Pro is our managed Wi-Fi service. It includes features like device and profile management, bandwidth prioritization, parental controls, content filtering, security and threat monitoring, and guest network setup — all accessible through a mobile app.
What is the difference between wired internet and Wi-Fi?
Wired (Ethernet) connections generally give the fastest, most reliable speed because they are not subject to interference or signal loss. Wi-Fi offers convenience and flexibility. With a good router (like a Wi-Fi 6 model), you can still get fast and stable wireless performance — especially useful for phones, tablets, and devices that move around the home.
Voice Service (Home Phone)
What voice services are available? What features are included?
Our voice service includes all standard calling features such as voicemail, Caller ID, call waiting, call forwarding, anonymous call rejection, call block, 3-way calling, and more. Star-code shortcuts and detailed user guides are provided for your convenience.
Do I need new equipment or a special phone?
Usually not. Most standard home phones (corded or cordless) will work. We provide any necessary adapters or configuration for voice service.
Billing & Account Info
Is my internet/voice bill combined with my electric bill?
No. Although RIVR Tech is part of Lumbee River EMC, billing for broadband and phone services is separate from your electric bill.
When will I receive my bill and what does it include?
RIVR Tech bills are generated on the 12th of each month and mailed around the 15th. Bills cover services such as internet, Wi-Fi Pro, and voice.
What happens if payment is late?
A late fee is applied 5 days after the due date. If the bill remains unpaid, service may be disconnected the following month. To restore service, past due balance plus a reconnection fee will be required.
Are there financial assistance options?
Yes. RIVR Tech participates in programs like the Affordable Connectivity Program (ACP), which may help eligible customers reduce broadband costs.
Can’t Find Your Answer?
If you don’t see what you’re looking for, or you need personal support, feel free to reach out. We are happy to help.