Network Management Policy

RIVR Tech (hereinafter “RIVR Tech,” “our,” “we,” or “us”) provides consumers with accessible, easy-to-understand information about the services we provide to help them make informed decisions about what services will best suit their needs. Consistent with this practice, we provide this Network Management Policy in accordance with Federal Communications Commission (“FCC”) requirements to disclose certain network management practices, performance characteristics, and commercial terms.

Network Practices

RIVR Tech will not unjustly or unreasonably discriminate against lawful Internet content, applications, services, or non-harmful devices.

RIVR Tech engages in network management practices that are tailored and appropriate for achieving optimization on its network considering the particular network architecture and technology of its broadband Internet access service. RIVR Tech’s goal is to ensure that all its customers experience a safe and secure broadband Internet environment that is fast, reliable, and affordable. We want our customers to experience all the Internet offers, whether it is social networking, streaming videos, listening to music, or communicating through email and videoconferencing.

Network Management Disclosures

RIVR Tech’s network practices include congestion- and security-protocol-management. Such protocols and practices generally will not impact our customers’ user experience. RIVR Tech uses various tools and industry-standard techniques to manage its network to ensure fast, secure, and reliable Internet service. RIVR Tech provides the following overview of its network management practices:

1. Blocking: RIVR Tech does not block or discriminate against lawful content, applications, services, or non-harmful devices. We conduct only reasonable network management.

2. Throttling: RIVR Tech does not throttle, impair, or degrade lawful Internet traffic based on content, application, service, user, or use of a non-harmful device. We engage in only reasonable network management practices.

Affiliated Prioritization: RIVR Tech does not favor any Internet traffic over others, including through the use of techniques such as traffic shaping, prioritization, or resources reservation, to benefit an affiliate, and we have no plans to do so.

Paid Prioritization:RIVR Tech does not favor or prioritize any Internet traffic over others. We do not prioritize Internet websites over others in exchange for any consideration to benefit any content, applications, services, or devices.

Network Management Practices

RIVR Tech’s network management practices are intended to ensure that we provide the best possible Internet access to our customers. To achieve this goal, we employ network management techniques such as identifying spam and preventing its delivery to customer email accounts, detecting malicious Internet traffic, and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.

1. Congestion Management: RIVR Tech monitors the connections on its network in the aggregate for all types of traffic to determine the utilization rate. RIVR Tech may take appropriate measures to relieve undue congestion if it occurs on the network.

RIVR Tech’s network and congestion management practices do not discriminate based on the type of application being used. Nor are they based on any particular customer’s aggregate monthly data usage. We examine only current network conditions, not our customers’ online activities.

Customer conduct that abuses or threatens the RIVR Tech network or violates our Acceptable Use Policy, Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop immediately. If a customer fails to respond or cease such conduct, we may suspend service or terminate the user’s account.

RIVR Tech also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high-volume users are brought to light by complaint, we provide notification to the customer via email or phone. If a customer violates the Acceptable Use Policy or other policies and such a violation is not remedied, RIVR Tech will seek to suspend or terminate that customer’s service.

In the event we take any congestion management actions, the vast majority of our users’ Internet activities will be unaffected. Some customers may, however, experience more extended download or upload times or slower surf speeds.

2. Application-Specific Behavior: Except as may be provided elsewhere herein, RIVR Tech does not engage in any application-specific network management activities on its network. Customers may use any lawful application as part of their Internet usage.

3. Device Attachment Rules: For best results, modems, wireless modems, or other proprietary network gateways used on the RIVR Tech broadband network should be provided by RIVR Tech. Customers may, however, attach their own devices to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. Customers are responsible for ensuring that their equipment does not harm RIVR Tech’s network or impair the service of other customers. RIVR Tech is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to RIVR Tech’s broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.

4. Network Security:RIVR Tech knows the importance of securing its network and customers from network threats and annoyances. We promote the security of our network and our customers by protecting them from threats like spam, viruses, firewall issues, and phishing schemes.

As its normal practice, RIVR Tech does not block any protocols, content, or traffic for purposes of network management, but RIVR Tech may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.

These tools and practices may change from time to time to keep up with changing network technologies and new and innovative ways our customers use the network.

Performance Characteristics

1. Service Description

RIVR Tech deploys hardwired broadband Internet access to its subscribers via Fiber-to-the-Home (“FTTH”) technology. Information about our different service offerings can be found at https://rivrtech.net/. All our broadband services are best effort and can support real-time applications.

2. Network Performance

RIVR Tech supports its advertised speeds and will dispatch repair technicians to customer sites to perform speed tests, as needed, to troubleshoot and resolve speed and application performance issues caused by RIVR Tech’s network. RIVR Tech measures availability, latency, and aggregate utilization on its network and strives to meet internal service level targets.

The FCC requires that we disclose information regarding the expected and actual speed and latency of our Internet access service offerings. Latency measures the average time it takes for a data packet to travel from one point on a network to another. It is typically measured by round-trip time utilizing milliseconds. While latency generally does not significantly impact day-to-day Internet usage, certain applications, such as high-definition multiplayer online games, may be particularly affected by it.

Our advertised speeds are estimates that we target to achieve for our customers. We cannot guarantee that a customer will achieve those speeds at all times. The actual speeds achieved by customers may vary based on a number of factors, including, but not limited to: (a) the performance and capabilities of the customer’s computer; (b) the connection between a customer’s computer and service demarcation, such as the use of wireless routers; (c) variances in network usage; (d) the distance a packet of information must travel from the customer’s computer to its final destination on the Internet; (e) congestion or variable performance at a particular website or destination; or (f) performance characteristics of transmissions over the Internet that are outside of our control. Accordingly, customers should consider the capabilities of their own equipment when choosing broadband service. Customers may need to upgrade their computers and other networks in their homes or offices to take full advantage of the chosen broadband plan.

There are a number of available tools online that customers may utilize to measure Internet performance. Please note that all speed tests have biases and flaws and should be considered a guide rather than a conclusive measurement of performance.

We test each service’s actual and expected access speeds at the time of network installation to demonstrate that it is capable of supporting the advertised speed.

The following tables show our internal testing results.

Residential Speeds

Business Speeds

3. Impact of Non-BIAS Data Services

The FCC defines Non-Broadband Internet Access Services (“Non-BIAS”) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (“BIAS”) (previously known as “Specialized Services”) also offered by the provider over the last-mile facilities. At this time, RIVR Tech is not offering any non-BIAS data services. RIVR Tech offers IP video service to end-users. The video service would not have any impact on broadband customers.

Commercial Terms

1. Pricing

RIVR Tech offers multiple levels of internet service, all available with no monthly data cap. The pricing and other terms for our different service offerings can be found https://rivrtech.net/ or https://rivrtech.net/labels/. Prices do not include applicable federal, state, or local taxes and regulatory fees. Prices and packages are subject to change.

2. Privacy Policies

RIVR Tech values the privacy of our internet service customers. Like most companies, we collect certain information about our customers and use it to provide our services. We collect information when you interact with us, when you use our internet service, and when you visit our website. This information is used to deliver, provide, and repair our services, and to establish and maintain customer records and billing accounts. We protect the information we have about our customers and require those we share it with to protect it as well. RIVR Tech does not sell, license, or share information that individually identifies our customers with others, without your consent, except as necessary when working with vendors and partners for business purposes and when necessary for them to do work on our behalf. Additional details about our privacy policy can be found at https://rivrtech.net/legal/.

3. Redress Options

We strive to provide excellent customer service and resolve any issues promptly. If you have questions, complaints, or need additional information, please call (910) 843-4131 or email us at rivrsupport@lumbeeriver.com. We review all correspondence in the order received and attempt to respond as soon as possible.